Terms of Service

These terms are a contract between you and Vepler Ltd (company number 13193131), whose registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. You can contact us at [email protected].

What we provide. Propbar is a property research platform. We analyse property transactions, official records and other datasets to provide market insight, value estimates and area information through our website, browser extension, mobile applications and embeddable widget (together, the "Service"). Access to the Propbar Data API is not part of the Service and is granted only under a separate written agreement; where such an agreement exists, its terms prevail over these for the access it grants. Our sources include HM Land Registry, Ordnance Survey, Royal Mail, the Office for National Statistics and other public and licensed datasets. We do not claim ownership of third party data and we present it as part of our own analysis. Datasets may be incomplete or updated on different schedules by their publishers. We provide the Service on a reasonable endeavours basis and do not guarantee uninterrupted or error-free availability.

What we do not provide. We are not estate agents, mortgage brokers or chartered surveyors, and we are not authorised or regulated by the Financial Conduct Authority. Our estimates are statistical analysis, not professional valuations, and our environmental and planning information consists of indicators drawn from available datasets, not verified checks. Take appropriate professional advice before a property purchase, sale or mortgage decision.

Eligibility

You must be at least 18 years old to use Propbar. The Service is designed for research into property in the United Kingdom and we do not market or sell it elsewhere. If you use the Service from outside the UK, you are responsible for making sure that doing so is lawful in your jurisdiction.

Personal Use and Business Use

Unless you are on a Business plan, the Service is licensed to you for your own personal, non-commercial property research only. Personal research includes looking into a home you want to buy, sell, rent or live in, and the area around it. Members of your household may share that use.

Everyone who uses the Service is a personal user unless they have entered into a Business plan with us. You become a business user only by accepting the Business Plan Terms in section 3. Telling us about your job or the organisation you work for, for example when you sign up, does not make you a business user or change the terms that apply to you.

Business use means using the Service for purposes relating to a trade, business, craft or profession. This includes estate agency, lettings, property development, portfolio investment, letting property for profit, surveying, conveyancing, lending, and research you carry out for an employer or a client. Business use is permitted only under a Business plan. Business use without one is outside the licence these terms give you and is a breach of them; if we become aware of it, we may ask you to move to a Business plan and may suspend the account until you do. Provisions of these terms that give effect to consumer law apply only to consumers; the liability provisions that apply to business users, and to anyone using the Service for business purposes, are set out in section 10.

Acceptable Use

You may use Propbar only for the purpose your plan allows, as described above. Except as expressly permitted in these terms or under a separate written agreement with us, you must not:

• extract or harvest data at scale, or in any way that degrades the Service
• resell, sublicense, publish or redistribute our data, or supply it to anyone else
• use address data from the Service to create, check, correct or add to any address list, mailing list or database, or for direct marketing
• present our estimates as professional valuations
• reverse engineer our algorithms or software
• share your account credentials
• use the Service for an unlawful purpose
• circumvent access controls or usage limits
• build a derivative database or competing service from our data
• pass data from the Service to any machine learning or artificial intelligence system, or use it to train, fine-tune, prompt or evaluate one

We monitor for misuse. We may restrict or suspend access while we investigate a suspected breach, and section 12 explains when we may close an account. We may take legal action in respect of serious breaches.

Your Content and Property Claims

You may submit content to the Service, for example saved searches, lists, map drawings, research questions, property ownership claims and documents you upload. You retain ownership of your content and grant us a licence to host, store, process and display it as needed to provide the Service. You warrant that anything you submit is accurate and that you are entitled to submit it; in particular, when you claim a property you warrant that the connection to the property you assert is genuine. We may remove content, and reverse a claim, where we reasonably believe a submission is false, misleading or made without authority. Section 7 explains what you may keep in your lists where it includes licensed address data.

Acceptance and Usage Limits

Some parts of Propbar can be browsed without an account. By using the Service you accept these terms. Before the Service shows you licensed address or building data it asks you to confirm that acceptance, and we keep a record of it, because our data licences require your agreement before access. We apply automated limits to prevent scraping and abuse, and access that trips those limits may be blocked without notice. Where we describe usage as unlimited, this means unlimited normal use by a person researching property, or on a Business plan by the people the plan covers; automated or bulk access is not normal use, and the limits are set well above what any person researching property would reach. If you believe you have been blocked in error, contact [email protected].

This section applies if you are on a Business plan. It applies in addition to the rest of these terms and takes priority over them where they conflict.

Who Is Licensed

A Business plan is taken out by an organisation, which may be a company, a partnership, a sole trader or another business (the "Organisation"). The Organisation is our customer. It may allow its own employees and contractors to use the Service under the plan, up to the number of people the plan covers, for the Organisation's internal business use only. Contractors may use the plan only for work they do for the Organisation. The Organisation must accept these terms before anyone uses the Service under its plan, is responsible for everyone who does, and must make sure they comply with these terms.

What You May Do

People covered by a Business plan may search, view and analyse data within the Service for the Organisation's own business. They may save the properties they select to the Organisation's lists, and the address records of those selected properties remain available to the Organisation within the Service for its internal business use.

What You May Not Do

In addition to the Acceptable Use rules in section 2, the Organisation and its people must not:

• supply data from the Service to clients, customers, group companies or anyone outside the Organisation, whether in reports, deliverables, listings or otherwise
• print, download, copy, store or extract Ordnance Survey or Royal Mail data from the Service, other than by saving selected properties to lists as described above
• use the Service, or data from it, to provide a service to anyone else
• give anyone outside the Organisation access to the plan

Your own analysis and conclusions are yours to use. Our data is not, except as these terms allow.

Exports

Where the Service offers an export, the export contains only data that we are licensed to supply in that form. Address and building data licensed from Ordnance Survey and Royal Mail is not included in exports.

Records

We keep the Organisation's name, address and contact details and a record of its acceptance of these terms, as our data licences require, and we may provide them to Ordnance Survey on request.

Pricing

We offer plans billed monthly or for a longer fixed period, and a separate Business plan. The current price and billing period of each plan are shown on the pricing page and at checkout, and include VAT where applicable. Payments are processed by Stripe; we do not hold your card details.

Free Trials

Where we offer a free trial, the length of the trial and the price payable afterwards are shown before you start. Unless you cancel before the trial ends, your paid subscription begins automatically when the trial ends and the plan price is charged.

Auto-Renewal

Subscriptions renew automatically at the end of each billing period until cancelled. Your renewal date and the renewal price are shown in your billing settings at all times. You can cancel online in the same way you subscribed.

How to Cancel

Immediate Supply and Cancellation

Everything Propbar sells is digital content delivered immediately. Subscription access begins the moment you subscribe, credits are added to your account when payment completes, and documents and data reveals are supplied when you confirm them. Consumers have a 14-day cancellation right for distance purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; where digital content is supplied immediately with the consumer's express consent, that right ends when supply begins. At checkout you request immediate supply and acknowledge this. Subscriptions, documents and data reveals are therefore final once supply has begun, except for the Standard property report guarantee under Refunds below. Credits are treated differently: if you cancel a purchase of credits within 14 days, we refund the unspent part of that purchase, and anything you have already spent them on remains final.

Refunds

Whether a purchase can be refunded depends on what you bought:

• Standard property reports are covered by our 7-day satisfaction guarantee. If you are not satisfied with your report, email [email protected] within 7 days of your payment succeeding and we will refund it in full.
• Subscriptions are not refundable. We do not give pro rata refunds or credits for unused time; cancelling stops the next renewal.
• Title registers and title deeds are not refundable.
• Credits are not refundable, apart from the 14-day cancellation right for unspent credits described above.
• All other reports are not refundable.

If you want to evaluate Propbar before paying, use the free tier or a free trial where offered. Nothing in these terms affects your statutory rights where the Service is faulty or not as described.

Credits are a prepaid balance used to pay for individual actions within the Service, such as document purchases and data reveals. The credit cost of an action is shown before you confirm it.

• Credits you buy are added to your account when payment completes and expire 12 months after purchase. Credits included in a subscription plan expire at the end of the billing period in which they were granted.
• Credits belong to your account or your organisation's account. They cannot be transferred to another account or exchanged for cash. If you cancel a credit purchase within 14 days, we refund the unspent part of that purchase (see section 4).
• Purchases of official documents, including copies of HM Land Registry records, are fulfilled from third party sources once you confirm the purchase. Fulfilment begins immediately, and once it has begun the purchase cannot be reversed. Section 4 explains your statutory cancellation rights.
• Data reveals, including building details, are supplied for viewing within the Service and remain subject to section 7. A reveal gives you access to the information in your account; it does not give you a copy of the underlying data.

Estimates and Analysis

We analyse recent sales of similar nearby properties, market trends and area characteristics. Confidence scores indicate how much relevant data is available; they are not a guarantee of accuracy.

• All information is provided as is, for research purposes
• We do not guarantee that data is accurate, complete or current
• Our estimates are not professional valuations, surveys or investment, legal or financial advice
• We cannot assess the condition, renovation history or unique features of an individual property
• Verify important information with official sources and take professional advice before acting on it

AI-Generated Content

Parts of the Service, including our research assistant, generate responses using AI models. Generated content is produced automatically from the data available to the model and can be incomplete, out of date or wrong. It is provided for research, is not advice, and has the same status as our estimates under this section and section 10. Verify generated answers against official sources before relying on them.

Data Sources and Attribution

We aggregate data from HM Land Registry, Ordnance Survey, Royal Mail, the Office for National Statistics and other public and licensed datasets. We do not guarantee real-time updates; some datasets lag behind official publication or are updated on different schedules by their publishers. We will remove third party content on receipt of a valid request that sets out the legal basis for removal. Full attributions and licensing details are on our Data Sources page. Attributions required by our data licensors appear there and on the pages of the Service that show their data, and you must not remove or obscure them from anything you are permitted to print or save.

Your Data

Our Privacy Policy explains how we handle your personal data. We retain account data while your account is active and for 30 days after closure. Search history is retained for 90 days to improve accuracy, detect misuse and provide customer support.

Parts of the Service, including address search, property addresses, building information, property boundaries and some mapping, contain data licensed to us by Ordnance Survey under our Ordnance Survey partner licence. Address data includes data owned by Royal Mail. This section applies to that data ("Licensed Data") and gives effect to the conditions of those licences. It applies to everyone who uses the Service.

Your Licence

We grant you a non-exclusive, non-transferable licence to view and use Licensed Data within the Service for the purpose your plan allows: your own personal, non-commercial property research under section 2 or, on a Business plan, the Organisation's internal business use under section 3. The licence lasts for as long as you use the Service in accordance with these terms and our own licence from Ordnance Survey remains in force. You acquire no other rights in Licensed Data. Ordnance Survey, the Crown and Royal Mail keep all rights in their data.

Conditions

• Viewing within the Service. You may use Licensed Data only while you are using the Service. You must not download, copy, store, extract, scrape or redistribute it, and the Service is designed so that it cannot be kept beyond your session. The only exceptions are that consumers may save properties and their own notes to their own lists, which only they and we can access, and Business plan Organisations may keep the address records of the properties they select, as section 3 describes.
• Printing. If you are a consumer you may print pages from the Service for your own personal, non-commercial use. Prints must not be used for planning applications. Business plan users may not print Licensed Data.
• Address lists and post. You must not use address data from the Service to create, check, correct or add to any address list, mailing list or database, or for direct marketing. Address data may include properties that are not yet built or not yet occupied, and you must not rely on it to send post or deliveries.
• Property identifiers. Business plan Organisations may use the Unique Property Reference Numbers (UPRNs) shown in the Service in accordance with Ordnance Survey's Open Identifiers Policy.
• No AI use. You must not pass Licensed Data to any machine learning or artificial intelligence system, or use it to train, fine-tune, prompt or evaluate one.
• Acknowledgements. Licensed Data is protected by Crown copyright and database right and by Royal Mail copyright and database right. You acknowledge that Royal Mail owns the intellectual property rights in PAF data and the PAF brand, and that you acquire no rights in them. You must not remove or obscure the acknowledgements shown in the Service.

Our Licensors

Ordnance Survey and Royal Mail are not party to these terms. They give you no warranty and have no liability to you in connection with Licensed Data or the Service; any claim relating to their data is against us alone, subject to section 10. Ordnance Survey may enforce this section directly against you under the Contracts (Rights of Third Parties) Act 1999, and so may we.

When This Licence Ends

Your licence to use Licensed Data ends automatically when your right to use the Service ends, and if our licence from Ordnance Survey ends or no longer covers the data concerned. If that happens, the Service will stop showing that data. Where a paid feature depends on it, the refund remedy in section 10 applies to consumers. Anything you were permitted to keep under this section may be kept only for as long as the licence lasts.

Our browser extension displays Propbar data alongside property listings you view. Propbar is not affiliated with, endorsed by or partnered with any property portal, and the extension may stop working if a third party website changes its structure.

The extension processes page content locally in your browser to identify properties, then retrieves matching information from our database. We record which property pages you view in order to provide the Service and improve the product. The extension only activates on property-related domains; it does not track your browsing elsewhere. See the Privacy Policy and Cookies Policy for detail.

You are responsible for making sure that your use of the extension complies with the terms of any website you visit; some websites prohibit automated data collection or page modification. We provide the extension for personal use, and on a Business plan for the people the plan covers under section 3. We are not responsible for loss or disputes arising from your use of it on third party websites. You can disable the extension at any time in your browser settings, and uninstalling it removes the data it stores.

We own or license all content, algorithms and designs in the Service. You may use our data for your own property research in accordance with sections 2, 3 and 7. You may not use it to build a competing service or to extract our database systematically.

If You Are a Consumer

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We are not responsible for loss that is not foreseeable, or that results from use of the Service contrary to these terms. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or under your statutory consumer rights.

The Service provides research data, not advice. Subject to the paragraph above, we are not liable for loss arising from:

• reliance on our estimates, valuations or data as the basis for a property, investment, legal, financial or compliance decision
• errors, omissions or delays in third party data that we republish
• discrepancies between data sources or calculation methods
• interruption of the Service caused by events outside our reasonable control
• your breach of a third party website's terms
• use of the free tier, which we provide on a reasonable endeavours basis

If we fail to provide a paid feature you have subscribed to, your remedy is a pro rata refund of the fees paid for the period affected.

If You Are a Business User

In this section, business user includes anyone who uses the Service for business purposes, whether or not they have a Business plan. Our total liability to a business user arising in any 12 month period is limited to the fees paid to us by that user in that period. We are not liable to business users for loss of profit, loss of opportunity, loss of data, or any indirect or consequential loss. Business users indemnify us against claims, losses and costs arising from their breach of these terms or their misuse of the Service or our data, including any claim by Ordnance Survey or Royal Mail that results from a breach of section 3 or section 7. Nothing in this section limits liability for death or personal injury caused by negligence, or for fraud.

Our Data Licensors

Ordnance Survey and Royal Mail have no liability to you, as section 7 explains. Our own liability in relation to their data is as set out in this section.

We may change these terms. If a change materially affects your rights, we will give subscribers at least 30 days' notice by email before it takes effect, and you may cancel your subscription before the change applies to you. Minor changes, such as corrections or changes required by law, may take effect when posted on this page. Changes that our data licensors require of us, including changes to section 7, may be made on shorter notice where their licence terms require it, and we will tell you when that happens.

We may suspend or close an account that breaches these terms. Unless immediate action is needed to protect the Service or other users, we will tell you what the problem is and give you an opportunity to put it right first. If we close your account for a serious breach, we do not refund fees for the remainder of the billing period. You can close your account at any time through settings or by emailing us.

When your account closes, your licence to use Licensed Data under section 7 ends and your lists and saved properties are no longer available. If our licence from Ordnance Survey ends, your access to Licensed Data ends at the same time, whether or not your account remains open, and section 7 explains what follows.

Property Information Concerns

If you believe information about a property is incorrect, email [email protected] with the detail and any supporting evidence. We correct genuine data processing errors, but we do not remove accurate public records, and ownership of a property does not confer control over public information about it.

Legal Notices

For copyright, trademark or defamation claims, send a notice to [email protected] identifying the content, your contact details and the basis of the claim. We investigate promptly and in accordance with applicable law.

Complaints

For complaints, email [email protected] with the subject line "Complaint". We aim to respond within 48 hours and to resolve complaints within 14 days. If a complaint remains unresolved, consumers may use alternative dispute resolution.

Governing Law

These terms are governed by English law and the courts of England have jurisdiction, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts. Your statutory consumer rights are unaffected by these terms.

Third Party Rights

Except for the rights of Ordnance Survey under section 7, no one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Other Terms

If any part of these terms is found to be invalid, the rest continues to apply. We may transfer our rights and obligations under these terms to another organisation; we will tell you if this happens, and it will not reduce your rights. You may not transfer yours without our written consent. These terms are the entire agreement between us in relation to the Service, but nothing in them excludes or limits liability for fraudulent misrepresentation.